Data and System Integration (Case Study)
ICT705
Data
and System Integration
Task
1
Marks:
20% of the Total Assessment for the Course
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Case
Study: Connected Government
Connected government enables
governments to connect seamlessly across functions, agencies and jurisdictions
to deliver effective and efficient services to citizens and businesses.
The United Nations (UN), in its
Global E-Government Survey of 2008, used connected governance as its primary
criteria by which to evaluate and rank national e-government programs. In
continuation of this theme, the UN Global E-Government Survey of 2010 takes the
concept of connected government even further, adding “citizen-centricity” as
the watchword. This approach to government service delivery requires countries
to shift from a model of providing government services via traditional modes to
integrated electronic modes wherein the value to the citizens and businesses
gets enhanced.
Government transformation is a long
term endeavor that is seldom impacted by any short term technology trends. In
their transition toward connected government, all governments typically
traverse through the four primary stages of e- government capability and
maturity, each stage representing a progressively higher level in the
government transformation continuum. The four widely used stages of
e-government capability and maturity are: web-presence, interaction,
transaction and transformation. Furthermore, connected government is the
desired state that countries strive to reach as part of the transformation
level of e-government maturity. However, there is no straightforward way to
describe what exactly connected government means and its implications to
countries.
Based on the current state of
practice and available literature, connected government is expected to entail
certain characteristics and capabilities. These characteristics and
capabilities, described below, are clearly stated to be the key contributors to
e-government development according to the UN E-Government Survey 2010, and in
turn contribute to national development. These characteristics and
capabilities, structured as dimensions, allow connected government to be viewed
as a multi-dimensional construct. These dimensions of connected government
include but limited to:
l Citizen centricity: This refers to
viewing the governments from the outside in, i.e. understanding the
requirements and expectations of the citizens becomes the preeminent guiding
principle for all government policies, programs and services. In short, this
represents the service-dominant logic which requires the governments to operate
as one enterprise and organize itself around citizen demands and requirements;
l Common infrastructure and
interoperability: This refers to the use of standards and best practices across
governments to encourage and enable sharing of information in a seamless
manner. Interoperability is the ability of organizations to share information
and knowledge within and across organizational boundaries. The underlying
foundation for effective interoperability comes from standardized common
infrastructure;
l Collaborative services and business
operations: Connected government requires ministries and agencies to
collaborate. It is not difficult to uncover success stories about integration
and interoperability at the technology level. However, to collaborate at the
level of business services and functions requires political will. This is
because collaboration at this level leads to shallower stovepipes, elimination
of redundant or overlapping services and discovery of common and shared
services, which in turn lead to loss of authority and control for some;
l Social inclusion: This refers to the
ability of governments to move beyond horizontal and vertical integration of
government service delivery to engaging the citizens and businesses at relevant
points in the policy and decision-making processes. E-democracy and social
inclusion ensure that delivery of government services is not a one-way
exterchange. Innovative ways of using technology to facilitate constituent
participation and building a consultative approach is imperative for the
success of connected government.
End of
Case Study
Assignment
Task
You are to prepare a preliminary
report for the Australian Federal Government describing the benefits of
intelligent enterprise design and Enterprise Information Architecture Reference
Architecture (EIA RA) for developing a national E-Government system.
The intended audience for this
report are government officials who may have knowledge of the government
operations but limited computing knowledge.
Your report should follow the following template:
Executive Summary
Table of Contents
Table of Figures
1.0 Introduction
2.0 Intelligent Enterprise Design
Discuss the business vision for the
future intelligent E-Government system. Use two example
functions from the “Focus Area” in (Week 1) Information Analysis Evolution
discussion file to explain the benefits of evolving from “Historical Reporting”
to “Anticipate and Shape”.
2.1 Function 1
2.2 Function 2
3.0 Enterprise Information Architecture Reference
Architecture
Discuss the benefits an EIA RA
approach can provide to guide development of an E-Government system. This
discussion should expand on at least three of the identified benefits and
should include at least one diagram providing an overview of the proposed
system.
4.0 Conclusion & Recommendations
References
Report
Format
Your report should be around 2,000
words and it would be best to be no longer than 2,500 words long.
The report MUST be formatted using the following guidelines:
• Title
Page – Must not contain headers, footers, or page numbering. Include your name
as the report’s author.
•
Header – Report title
•
Footer – your name and the page
number
•
Paragraph text – 12 point Calibri
single line spacing
•
Headings – Arial in an appropriate
type size
•
Margins – 2.5cm on all margins
•
Page numbering
•
Executive
summary to the last page of Table of Figures to use roman numerals (i, ii, iii,
iv)
•
Introduction
and onward to use conventional numerals (1, 2, 3, 4) starting at page 1 from
the introduction.
• The
report is to be created as a single Microsoft Word document (version 2007 or
later). No other format is acceptable and doing so will result in the deduction
of marks.
Please follow the conventions detailed in:Summers, J. & Smith, B., 2014, Communication Skills Handbook, 4th
Ed, Wiley, Australia.
Referencing
The report is to include (at least
5) appropriate references and these references should follow the Harvard method
of referencing. Note that ALL references should be from journal articles,
conference papers, technical papers or a recognized expert in the field. DO NOT
use Wikipedia as a reference. The use of unqualified references will result in
the deduction of marks.
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