Effective Business Communication
EFFECTIVE BUSINESS COMMUNICATION
Assessment Three : Individual Assessment Self-Reflection
Essay
Task Description:
The
purpose of this assessment is to provide students with the opportunity to
engage in reflective practice, using a range of diagnostic tools and feedback,
to identify two key areas of personal capability that can be addressed
(improved) to increase their communication effectiveness. This assessment is
aimed to assess your ability to demonstrate advanced knowledge in written
communication and your skill to autonomously reflect about good practices in
workplace communication. Through the process of self-reflection, you will be able
to improve your communication competencies through your knowledge of and
ability to perform contextually appropriate communicative behaviours.
This
assignment has three specific components.
1.
Diagnosis and Reflection. 1500 words
a) Using 5 diagnostic tools related to
communication, you are to analyse your own communication style across various
areas such as verbal communication, active listening, non- verbal, and
assertiveness perception. You will be given the individual diagnostics during
the tutorials. Your tutor/lecturer will check and sign-off that you have
completed each individual diagnostic during the tutorials. This means that if
you fail to attend some or any of tutorial you will not be able to receive and
complete the diagnostics. The signed diagnostics must be submitted as a
separate PDF file.
b) You are to present the findings of the
tools. The scores for each diagnostic must be included in your essay. In doing
so you will show your understanding of the results as they apply to your
personal situation.
c) Based upon your analysis of the findings
you are to identify two key communication issues that you have identified as
requiring development.
d) Reflect on two recent professional
interactions that you have had within the past 12 months. Analyse these interactions
from the perspective of the two key communication issues that are identified as requiring development. To
what extent are these evident and support the need for personal communication
development?
2.
Literature review 1000 words
You
are to identify and explain the two issues from your diagnosis and reflection.
You are to define the concepts, outline key models and or behaviours that need
to be developed to demonstrate effective practice. This literature review needs
to outline both the conceptual (theoretical) and behavioural (interpersonal)
skills that you need to acquire to demonstrate competence in your chosen area
of communication.
3.
Action Plan 500 words:
As
a conclusion, you are to develop an action plan of key events and activities
that you can undertake over the next 6 months to acquire the knowledge, skills,
and behaviours identified as requiring development in component one. This can
include the following:
a)
Undertaking
specific short courses, to develop skills based on actual courses that are
available.
b)
Undertaking
advanced post-graduate communication courses at CQU or other institutions.
c) A
reading plan to acquire conceptual knowledge, which may include specific
communication texts and self-help books which must be specified.
d)
Maintaining
of personal journals reflecting on communication interactions.
e) This
section must include actionable items with timelines (such as a Gantt chart)
and an indication of how you will measure their successful completion.
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