Leadership and Management
Assessment
Submission Sheet
Course : BSB51918
Diploma of Leadership and Management
Unit Code : BSBMGT516
Task 1
Assessment
Instructions
This is an individual
assessment. You are required to answer a series of questions using Microsoft Word.
You must answer all of the questions below, and include examples where
appropriate. Please ensure that you have answered each question with an
appropriate level of detail. If you need help understanding any questions, ask
your assessor to explain.
Question
1
Describe what quality
system is and its role in maintaining continuous improvement.
Question
2
Explain how knowledge
management systems can assist an organisation in its continuous improvement
processes.
Question
3
What are the benefits
of analysing performance measures on a regular basis?
Question
5
Explain why it is
essential that an organisation captures information on continuous improvement
processes and incorporates them into its knowledge management system
Question
6
Explain the importance
of analytical and lateral thinking when planning for organisational
improvements.
Question
7
When considering areas
that have been identified for further improvement, explain how continuous
improvement systems relate to other systems in an organisation.
Question
8
Read the case study,
then answer the questions that follow.
Case study
Quality Stock
Enterprises is a furniture manufacturer supplying indoor and outdoor furniture
products at the premium end of the market. The organisation currently employs
more than 600 staff. In the last 12 months sales have dropped by 25 per cent
causing great alarm amongst management and staff alike.
A competitor has
appeared in the market and offers similar products at lower prices. An analysis
of the business identified a range of weaknesses that included too narrow a product
range; existing products being aimed at the upper end of their niche market
with corresponding prices; the nature of their furniture means that they need
highly skilled workers who are paid premium wages. All this has impacted on the company at the
same time as a global downturn in the economy, with many customers unwilling to
pay top prices. They know they need to make some changes to improve their
situation.
Senior
management are considering a number of options including:
§ taking
manufacturing offshore
§ laying
off staff across all areas of the business
§ diversifying their product range to include
middle and low-range priced goods.
This company will do
anything to curtail the current decline in sales so long as the costs of the
proposed changes are not excessive.
1.
Explain how you would utilise
participation techniques with the employees in this organisation to explore the
advantages and disadvantages of each of the options presented in the case
study. Based on this approach identify the option that you believe is most
viable.
2.
Explain how you would initiate
continuous improvement activities related to this option. How would you
communicate these initiatives to relevant stakeholders?
3. Provide a proposal to senior management
of this organisation outlining how mentoring and coaching could be used to
improve current circumstances.
4.
In what ways could sustainability
practices help the company reduce its costs and maintain a competitive advantage?
5.
What knowledge management systems should
be utilised to capture the options suggested and to explore them more
thoroughly?
Task
2
Assessment
Instructions
This is an individual
assessment. You will demonstrate your skills and knowledge by completing a
scenario-based project. You will need to access the following BizOps
Enterprises documents, policies and procedures:
·
Vision,
mission and values
·
Company
business plan
·
Continuous
improvement procedures
·
Organisational
charts
·
Sustainability
environmental policy
·
Professional
development policy
Complete the following
tasks to facilitate this continuous improvement process. Each task should be completed
in a separate document.
Subject:
Continuous improvement project
The BizOps Enterprises
vision, mission and values statement highlights the crux of what our business
about. We have set some challenging goals and objectives in the business plan
for the next five years and now it is time to implement some improvements to
help us achieve these outcomes.
One of the goals in
the business plan is to focus on having the right people in the organisation.
One identified strategy for supporting this goal is to ‘provide the
financial, physical, human and time resources to support an annual
professional development program for all BizOps employees’.
Senior managers have
discussed how this could be achieved and have decided that it is would be
best managed through a continuous process improvement (CPI).
As the Human
Resources Manager, you are the most suitable person to manage this because
you are already managing professional development for the organisation.
Please refer to the
list of tasks (Procedure) that senior managers wish you to complete for this
project.
Regards,
Sayo Yoshida
Managing Director: Human
Resources
|
Procedure
1. Access
and read the vision, mission and values statement and the company business
plan. Using the information from these documents, prepare a two-page
information document that can be used across the organisation to promote what
this continuous process improvement (CPI) project is attempting to achieve. The
document should address the following:
a.
Encourage
staff to exercise initiative and participate in the decision-making processes
of this CPI project as it is clearly targeting all employees.
b.
Explain
what CPI means and why this method is appropriate for achieving the company
business plan. You may need to refer to and use extracts from the continuous
improvement procedures.
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