Organisational Processes

Part One: Management and the Purpose of Organisations

Present a document that describes the following:

A. The purpose of organisations

1. Describe the generic purpose of organisations (2 marks).

2. Name and briefly outline the purpose of two specific organisations, one from the for-profit sector and one from the not-for-profit sector (4 marks).

B. Management roles and skills

1. What are the roles of managers, referring to a model or framework of your choice (4 marks).

2. What are the required skills for managers to enable them perform their roles effectively? (4 marks).

C. Problem solving and decision-making

1. Briefly describe two problem solving/decision making models (6 marks).

2. State which of the models identified in C1 you believe to be most useful in a business context and briefly explain why (5 marks).

3. Briefly describe a process of problem solving and/or decision-making that you have used in managing any aspect of your own life (5 marks).

APA Referencing (2 marks).

Part Two: Internal and External Environments (41 marks, 15%)

Select an organisation you are familiar with as a focus for this part of the assignment. It might be somewhere that you are a customer or where you have worked, or an organisation you have knowledge of through books, articles or the Internet. Based on your knowledge, complete these tasks:

Base questions one to four on tools such as PESTLE or STEEPLE analysis or Porter’ s Five Forces. 

Note that culture referred to in questions five to eight is organisational culture, rather than ethnic culture. Cultural factors are therefore factors such as the organisation's vision, values, norms, systems, artefacts, symbols, behaviors, language, assumptions, beliefs, stories and habits. Examples of cultural factors might include the way staff socialise, the way leaders drive new initiatives etc.

1. In general terms, identify the impact of the external environment on organisations (4 marks).

2. Provide an example of a significant external factor impacting on an organisation (3 marks).

3. Briefly outline a tool for analysing the external environment of organisations, generally (6 marks).

4. Use the above tool to evaluate the impact of external factors on the organisation of your choice, providing 3 examples of impact (6 marks).

5. In general terms, identify the impact of organisational culture on organisations (4 marks).

6. Provide an example of a significant cultural factor impacting on an organisation (3 marks).

7. Choose a tool for analyzing organisational culture generally, and briefly outline it (6 marks).

8. Use the above tool to evaluate the culture of an organisation of your choice, providing three examples that illustrate the organisation’s culture (6 marks).

APA Referencing (3 marks).

Part Three: Planning and Control (27 marks, 10%)

1. Outline the purpose of strategic plans (2 marks).

2. Outline the purpose of operational plans (2 marks).

3. Outline a typical process for strategic planning (2 marks).

4. Outline a typical process for operational planning (2 marks).

5. Outline the purpose of implementation and control processes (2 marks).

For the following questions use this scenario:

You are a retail manager for a local store that is headquartered in Auckland. You have alerted head office that there has been an increase in shoplifting in your area and it is impacting on your store. They have invited you to meet with senior management for a strategy meeting at headquarters. Store security has been flagged as a strategic issue for the company. When you return to your store, you discuss the new strategy in an operational meeting and create plans to combat shoplifting, implement your plans, alongside the required control processes.

In a team of 3-4, discuss this scenario in order to address the following questions. There is no written component for this part of the assessment – you will present your findings back to the class as if the class is the senior management team, and be marked on your oral presentation. Feel free to “flesh out” the scenario – you might want to identify the type of retail store and the type of goods that are being stolen. Might staff be involved?

6. Outline the strategy for dealing with shoplifting (3 marks).

7. Outline briefly your operational plan for dealing with shoplifting (4 marks).

8. Describe briefly how you will implement your plans (4 marks).

9. Describe the control methods you will use, both to reduce shoplifting and to track your effectiveness (4 marks). 

APA Referencing (2 marks).

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