Business Process Management & Systems

ASSESSMENT BRIEF – 1

Subject Code and Title  :  PROJ6009 Business Process Management and Systems

Assessment   :  Assessment 1: Business Process Development  Plan (2 parts)

                        Part A: Business Process Analytical Plan: “As-Is & To-Be” mapping.

                        Part B: Business Process Improvement Report: “Should-Be” mapping

Individual/Group   :  Individual and/or in Pair for both Online and Face-to-Face delivery

Words limits     :    Part A: 1500 words per report

                                Part B: 1500 words per report

Context:

This assessment is evaluating students learning basics of business process management in organizations. The assessment requests students to develop a business process management plan for a particular case in an organization, a department or a project environment. The plan incorporates identifying the existing (As-Is) situation of the processes of the case, and a few possible future states (To-Be) of these processes for improvement on efficiency and other benefits. In addition, the students need to develop an ideal processes (Should-Be) plan to best suit the organization and the project. Furthermore, the students will provide a performance evaluation report based on the scenarios created in the “Should-Be” processes to complete this assessment.

Instructions:

In this assessment, the students will begin with identifying a process case in a professional working environment. The case can be from an organization or a project the students participated in before. This assessment contains TWO parts. To prepare for this assessment:

•         Review Modules 1, 2 and 3 for Part A; Module 4 and 5 for Part B;

•      Identify a case from any industrial sector (production or service industry) you experienced.

Part A: Business Process Analytical Plan

Choose a realistic and detailed organization or project, and analyze the Business Process Management (BPM) methods and techniques taught in the first three modules. Students are required to work on a process analytical plan (including As-Is and To-Be process mapping). In your analysis, consider and include the following:

♦       Critically analyze the role of business process management in your chosen case study

♦   Critically evaluate approaches to business process management and systems, their associated risked and implementation processes Output:

The Business process analytical plan contains:

♦       Business or project process briefing

♦       Case based business or project process mappings (As-Is and To-Be)

♦    Critical analysis on two mappings where are applicable: Good Bad and Ugly; Costs and Benefits; Advantages and Disadvantages; Feasibility and Sensitivity etc.

Part B: Business Process Improvement Report

In continuum of Part A, students are required to compile a performance evaluation report, to demonstrate their understanding and knowledge developed from Module 4 and 5, by applying tools and techniques introduced in class activities and personal researches. The students should clarify the business or project constraints and assumptions to create a scenario, where can be “For” or “Against” the “To-Be” process.

Output:

The Business process improvement report should cover:

♦       Brief description of the scenario Audit process improvement methods chosen

♦       Evaluate and suggest whether the “To-Be” can be the “Should Be”

♦       Establish and justify governance processes for BPM change

♦    Describe how to better ensure that all stakeholders are considered in both process and technology change.

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